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| 1 |
What devices can be connected to the
DataEye mk3 RTU? |
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The RTU can be directly connected
to most devices that have voltage, current (e.g. 4-20 mA) or pulsed
outputs. They can also be connected to volt-free contacts. |
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| 2 |
What
is the maximum number of devices that I can connect to
one RTU? |
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You can connect up to 15 devices
to one RTU, in any combination of digital or analogue. This can also
be expanded using the low-power Radio Frequency (RF) network option
available. |
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| 3 |
How many DataEye mk3 RTUs can
be installed at a site? |
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There is no limit to the number
of RTUs that can be installed. |
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| 4 |
What is GPRS and why is it considered superior
to GSM? |
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GPRS stands for General Packet
Radio Service and is available on most mobile phone networks. It is
superior to GSM for data communication as it is faster and has lower
costs because only the data transferred is charged for not for the time
spent connected. The also means that GPRS is more reliable as it allows
a direct connection onto the Internet. |
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| 5 |
What is the typical life span of the battery
in the RTUs? |
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The battery life depends
on the update interval and the number of alerts being sent. Users
will be notified automatically when the battery is getting low. Due
to GPRS transmission battery life can be anywhere between 6 months
to 5 years. The RTU uses alkaline batteries that are user replaceable
without affecting the operation of the RTU. An ac power supply
with battery back-up is also available as an option and can be retrofitted. |
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| 6 |
Can I check
myself if there is GPRS coverage at my site?
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Yes, if you have a mobile phone with GPRS and there
is coverage it should show this on the display. Our experience shows
that the signal strength varies considerably locally depending on
the network operator and it is advisable to check close to the location
where installation is proposed. |
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| 7 |
How can
I automatically get the data sent from www.teleonix.com to my own
PC? |
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This function will be available soon. |
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| 8 |
Are the call rate costs of
communication covered in the price agreed or am I responsible for
all these costs? |
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Typically, the communication airtime costs are included
in the agreed monthly rental price. |
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| 9 |
Can I change the alarm parameters
myself without anyone having to visit the remote site? |
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Teleonix can update the alarm
parameters for you without anyone having to visit the site. It is
planned to introduce a feature that will allow you to do this direct from a secure
webpage. |
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| 10 |
For how long will the data
be stored? |
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The data can be stored on Teleonix's servers indefinitely
and then archived at agreed periods. |
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| 11 |
Is there
ongoing support available if any problems are experienced with the
Teleonix system? |
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Teleonix operate a technical helpline and if necessary
a replacement RTU can be provided. |
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| 12 |
What is involved with the installation
of a DataEye mk3 and can this be done by Teleonix engineers? |
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The RTU is designed to be self-install
but Teleonix engineers are available for installations
if the customer requires this service. |
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| 13 |
Does my
IT department need to be involved with software installation to gain access
to the data? |
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No. The system is designed to make the data viewable
using a Web browser and does not require any software to be installed
at the users end. If you have a connection to the Internet you can
gain access to your data anywhere at any time. |
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| 14 |
What is
meant by wireless data acquisition? |
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The data acquired from a number of monitoring sensors
or instruments
is stored and forwarded using a wireless link like the mobile phone
network to a data storage system most commonly a database server.
The devices are also battery operated removing the need for electrical
power supply via wiring. |
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| 15 |
What exact
functions do Teleonix RTUs perform? |
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The RTU measures and records the signal levels connected
to its inputs along with a time-stamp and stores the collected data.
At pre-set intervals it establishes a connection to the data server
and uploads the data to the server. It also looks for updated programming
settings and downloads such files from a server. The RTU also initiates
alert messages when monitoring performance of processes. |
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| 16 |
What level
of security is present for storing the data via the Internet? |
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The data can only be accessed by authorised users who
have a password to log in to the pages. Data is also encrypted in
transmission. |
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| 17 |
How many
contacts can be set up to receive alarm messages per device? |
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Up to 4 contacts can receive alerts for each device
monitored. These can be sent by any combination of either e-mail or
as a text message to a mobile phone. |
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| 18 |
Can the data presentation via
the Internet be tailored to meet our needs? |
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The answer to this is yes but the more
time spent customising graphics, tables and graphs would have to
be charged for. |
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| 19 |
What software do Teleonix operate
to present the data onto the Internet? |
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The software handling the data presentation has been
developed by Teleonix using a widely deployed commercial RDMS (Relational
Database Management System) software suite. |
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| 20 |
How often
are readings taken and stored by the RTU? |
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Data readings can be set to be taken at intervals of
1 second upwards. |
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| 21 |
How often
is the data uploaded to the Internet? |
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The frequency of updates can be as high as every 5
minutes or as low as required. Selecting the lowest frequency that
meets your needs will keep costs down and help extend the battery
life. |
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| 22 |
Can a DataEye mk3 RTU be used outside
the UK and are the costs higher for this? |
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Yes, they can be used outside the UK. Teleonix RTUs
can be used wherever there is GPRS/GSM mobile network coverage and
the costs will depend on the local network operators charges but there
are no international calls involved and so costs typically be similar
to the UK. |
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| 23 |
Why should
I use Teleonix technology? |
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It is an innovative wireless
telemetry system for the Internet. Teleonix technology can provide simple solutions
for remote processes when data monitoring and/or control is required but costs need
to be kept to a minimum. We are a flexible organisation seeking to
meet specific customer needs on each and every occasion. |
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| 24 |
Does Teleonix only supply the
RTUs? |
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No. Please navigate this
site
for the many services offered. |
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